Last Updated: May 25, 2025

Bruhub ("we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, https://bruhub.ca, including any use of our online shop (WooCommerce), contact forms, and advertising platforms such as Google Ads. This policy is specifically intended for visitors and customers located in Canada, with primary operations based in Calgary, Alberta.

By using our website, you agree to the terms of this Privacy Policy.

1. Information we Collect

Personal Information You Provide
When you fill out forms, place an order, register an account, or otherwise interact with our website, we may collect:

  • Full name
  • Company Name
  • Company Address
  • Email address
  • Phone number

Payment details (processed securely through third-party processors)

Any additional details voluntarily provided in communications

Automated Information

We automatically collect certain technical information about your device and browsing behavior, including:

  • IP address
  • Browser type
  • Device identifiers
  • Referral URLs
  • Pages viewed

Interaction data (e.g., clicks and time spent)

Cookies and Tracking
We use cookies and similar tracking technologies to enhance your experience, remember your preferences, analyze website traffic, and deliver personalized ads via Google Ads.

You can manage or disable cookies through your browser settings, although this may impact functionality.

2. How We Use Your Information

We use your information to:

  • Process and fulfill orders
  • Provide customer support
  • Respond to inquiries submitted via forms
  • Send transactional and promotional emails
  • Customize and improve our website experience
  • Conduct advertising and retargeting via platforms such as Google Ads
  • Detect and prevent fraud and security issues
  • Comply with legal obligations

3. Sharing Your Information

We do not sell or rent your personal information.

We may share your data with:

  • Trusted service providers, such as payment processors, website hosts, shipping couriers, and marketing platforms, who are bound by confidentiality agreements.
  • Legal authorities, if required by law, court order, or to enforce our terms of use or protect our legal rights.

4. Data Retention

We retain your personal data for as long as necessary to provide services and comply with legal obligations. Order history, account data, and correspondence may be kept for administrative or legal reasons.

5. Your Rights (Canada – PIPEDA Compliance)

As a Canadian user, you have the right to:

  • Request access to the personal data we hold about you
  • Request correction of inaccurate or incomplete information
  • Request deletion of your data, subject to legal retention requirements
  • Withdraw consent to marketing communications at any time

To exercise these rights, please contact us at:
📧 customerservice@bruhub.ca
📍 Calgary, Alberta, Canada

6. Security

We use industry-standard SSL encryption and secure servers to protect your information. Access to your data is limited to staff or contractors who require it to perform their duties.

However, no online transmission or storage system can be guaranteed 100% secure.

7. E-Commerce and Payments

Our store is powered by WooCommerce. Payments are processed by third-party services (e.g., Stripe, PayPal) and your financial information is handled in accordance with their privacy and security practices. We do not store full credit card information.

8. Advertising and Analytics

We use Google Ads and related tools (like conversion tracking and remarketing) to show relevant ads and track performance. Google may collect data via cookies or other means.
You can opt out of personalized advertising by visiting the Google Ads Settings page.

9. Embedded Content from Other Websites

Articles and pages on this site may include embedded content such as videos (e.g., from YouTube), images, or articles. Embedded content from third-party websites behaves in the exact same way as if the visitor had visited the third-party site directly.

These external sites may:

  • Collect data about you
  • Use cookies
  • Embed additional third-party tracking tools
  • Monitor your interaction with that content (including tracking if you are logged in to their platform)

For example, when watching an embedded YouTube video, Google may collect usage and behavioral data in accordance with its own privacy policy. We recommend reviewing the privacy policies of these external providers if you are concerned about how your data may be used.

10. External Links

Our website may link to third-party websites. We are not responsible for the privacy practices of these websites. We encourage users to review the privacy policies of any external sites.

11. Policy Updates

We may update this Privacy Policy from time to time. Changes will be posted here with the updated revision date. Continued use of the site after changes implies your acceptance of the revised policy.

12. Contact Us

If you have questions or concerns about this Privacy Policy or how we handle your data, please contact:

Bruhub Customer Support
📧 customerservice@bruhub.ca
📍 Calgary, Alberta, Canada